Any of the following problems encountered while using Student E-Portal:

1. Login Problem.
2. Limited Access.
3. Update profile.
4. Computer Lab reservation.
5. Equipment Booking Request.
6. IIS Booking Request.
7. Checking results.
8. Checking timetable.
9. Viewing announcements.
10. Any other problems related to Student E-Portal.

Any problems related to your Results, Option To Progress, Timetable, Student Handbook or your Particulars.
Following are the list of issues that you should report for this Category:

1. Results
2. Option to Progress
3. Timetable
4. Student Profile
5. Incorrect I.C. or Passport No.
6. Incorrect Details in your Particulars.
7. Incorrect Programme.
8. Incorrect Class.
9. Change Major.
10. Any other problems of an Academic nature.

Any enquiries related to your Fees or barring due to Fee Arrears:

1. Outstanding fee.
2. Limited Access to Student E-Portal(due to fee arrear).
3. Any other problems/enquiries related to fees.

Any problems related to your Student Tag:

1. Unable to tag in or out of Blocks, Computer Labs or Studios.
2. Door Controllers doesn't read or detect your Student Tag.
3. Wrong Student ID or Name shown when tagging at Door Controllers.

Any problems related to computers in the Computer Labs or Studios:

1. Unable to Login into Computer.
2. Unable to Access Server Shared Folder.
3. No permission to access files shared by Lecturers.
4. No permission to submit files to submission folders.

Any of the following problems in the computer labs, classrooms or studios related to IT Equipment:

1. Cannot Boot Up Computer.
2. No Network Connection.
3. Hardware Problems (e.g. DVD-ROM, Keyboard, Mouse, Speaker, USB, etc.).
4. Software Problems (e.g. Not Installed, Trial Version, Cannot Launch Software, etc.)
5. Internet connection.
6. WIFI connection within the campus.
7. WIFI connection within the hostel.
8. Printing Services.
9. Equipment Booking
10. Render Farm Booking
11. Photography Studio Booking
12. Videography Studio Booking
13. Any other problems related to the IT Facilities within the campus.

Any problems related to Parent's Access into Student E-Portal:

1. Registration Problems.
2. Login Problems.
3. Problem updating your Profile.
4. Problem linking or unlinking Children.
5. Change of I.C./Passport No.

Request to make appointment to meet Counsellor for personal or study related problems.

Any of the following problems in the library:

1. Resources (e.g. Books, Magazines & Audio-Visual).
2. E-Resources (e.g. E-Books, E-Magazines, E-Newspaper & E-Journals).
3. Library System.
4. ProQuest
5. Afterall
6. Signage.
7. Events / Activities.
8. Inter Library Loan Service.
9. Any other problems related to Library Facilities & Services.

Any of the following issues:

1. Processing accommodation applications and allocating accommodation

Any of the following issues:

1. Offering financial services and advice i.e. PTPTN loan, EPF withdrawal and etc
2. Locker Facility
3. Certification Request Services
4. Printing of student testimonials
5. Student dissatisfaction/feedback regarding welfare issues
6. Job portal and employer recruitment
7. Alumni relations
8. THE ONE Clubs and out-of-class events such as Halloween and English Week
9. Students external (industry) competition
10. International Student support services i.e. student pass application/renewal/personal care
11. Personal/career/academic concerns that need student counselling/consultation

Any problems (lighting, power point, air conditioner, furniture, plumbing, cleanliness, etc.) related to the following areas:

1. Classroom
2. Computer Labs
3. Student Lounge
4. Audio Visual Hall
5. Print Room
6. Base Room
7. Interactive Incubation Studio
8. Mannequin Studio
9. Drawing Studio
10. Gallery
11. Toilets
12. Any other common areas.

Any problems related to Adobe CC Registration and Usage:

1. Didn't Receive / Cannot Find Adobe CC Invitation Email.
2. Download Trial only.
3. Login Problems.
4. Other miscellaneous problems.

Any problems related to Office 365 Registration and Usage:

1. Registration Problems.
2. Login Problems.
3. Forgot Password.
4. Microsoft Teams, OneDrive or other Microsoft App related issues.
5. Other miscellaneous problems.

For detailed information on the Season Parking, please click here to view Memo.
Please write in if you have any further enquiries or require further clarification on any points mentioned in the Memo:

1. Season Parking Rate.
2. Application for Season Parking.
3. Mode of Payment.
4. Renewal of Season Parking Pass.
5. Termination of Season Parking Pass.

Any problems related to School2Me App:

1. Didn't Receive SMS Verification Code.
2. No Notifications in my App.
3. Updated Current Mobile No. but still unable to see Notifications.

For students to report any changes or corrections to the Parents or Emergecy Contact Details section on the Particulars page.

Any registration related to repeat, clear deferred and clear remaining course(s). Following are the list of issues that you should report to this category upon official results released:

1. Repeat course(s) - Compulsory to register if you have failed any course(s)
2. Clear deferred course(s) - Compulsory to register
3. Clear remaining course(s) - Compulsory to register
4. Any other enquiries/problems related to Course Registration

Any enquiries related to COVID-19:

1. Self Quarantine.
2. Any other enquiries related to COVID-19 while studying at TOA.

• Unable to load/access Survey.
• Survey Not Available/Expired.
• Requires Token/No Token to answer Survey.
• Cannot Submit/Save Survey.
• Did not receive Confirmation Email of Successful Answering Survey.
• Any other enquiries related to Student Evaluation Surveys.